FAQs
Delivery
All orders are delivered next day between the hours of 2-5pm. If you selected a date in the future, let's say for example two or three days in advance, the items will be delivered between 2-5pm as well.
We currently deliver across the GTA.
Refundable Credit Card Hold
Since we won’t know the actual price until the order is assembled and the product weighed, this $20 hold accounts for any variances in weight. You will be charged for the estimated price plus the refundable $20 upon placing the order, then you will be issued a refund for any variances in price once the order has been assembled and the actual total is known. Please note that it may take 5-8 days for the refund to be reflected on your bank statement.
For example:
You order a chicken for $14.99, and with the delivery and refundable credit card hold, the total credit card charge comes to $34.99.
After assembling the order, the price of the chicken is actually $15.49.
We automatically refund you $19.50 and email you a revised total that shows the refund which you will also see on your credit card statement, so all you pay for is the actual price plus delivery.
Once the order is processed we will send you an email with the total actual price of your order. You will receive that email either the day before or the morning of your scheduled delivery. You will also be sent a notice of refund that will be applied to your credit card to make up the difference.
Other
You can contact us through our contact page! We will be happy to assist you.
Any questions?
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